Extraordinary Customer Experience Design

We are an independent, London-based, international retail and leisure design consultancy, focused on creating customer journey experiences from the high street to the high-end.

Our unique approach, 'Shared Space', combines physical and virtual experiences to capture customers across all touchpoints of the brand journey, giving them greater levels of engagement.  We offer strategic design services for retail branding, environment and communications.

We are a winner of 3 trophies at the Retail Week Interiors Awards 2011, including the Grand Prix award for the UK's Best Retail Interior 2011, Specialist Store Design and Non-food Design of the Year, for Dixons' BLACK.

Brand Experience Strategy

- Global Experience Trend Analysis

- Customer Insight Formation

- Customer Experience Journey Planning

- Deep Dive Insights

Retail Experience Design

- Retail Mall, Store, Shop-in-Shop and Pop-Up 

- Retail Planning and Layout

- Signage and Way Finding

- Digital Experience Design

- Project Management

Retail Brand Communications

- Brand Identity and Dynamic Personality 

- Point of Sale and In-store Communications

- Web, Campaign and Marketing Design

- Artwork and Guidelines