Household is an award-winning brand experience design agency and specialist in retail and hospitality. We deliver transformation for global brands through enhanced journey design and immersive physical and digital experiences.
We believe the need for transformation has never been so critical. Retail is going through fundamental change and business leaders are being challenged to think innovatively to evolve – often radically. Household is meeting these challenges by merging retail, hospitality and technology experience design – where entertainment creates deeper love and loyalty, convenience is defined by new and personalised services, where communities can grow through inclusion and connectivity, and where digital means that almost anywhere can become a retail engagement space.
We are designing for a thrilling world of new retail and customer.
Household helps brands understand the needs and expectations of hyper-engaged global customer communities who are thinking much harder about the brands they choose and shop with. We call this group ‘The Participation Generation’ and see these customers as the catalyst for innovation, using our insights to power our creativity.
By breaking with convention, we are reinventing the role of new retail through the design and delivery of captivating experiences that open our clients’ eyes to new possibilities.
We’re proud of our client list which spans Amazon, Christian Louboutin, Warner Brothers, H&M, Hammerson Harrods, Hilton Worldwide, MSD Capital (private investment), The National Gallery London, PPHE Hotel Group, Primark, Tesco, John Lewis Partnership, Starbucks, Soho House & Co, Sky and Diptyque.