We are a brand experience design agency defining and designing a new era of customer experience for the Participation Generation – physical and digital experiences people enjoy getting involved in.

We help brands meet the needs of customers by creating end-to-end customer journeys with thoughtful human touches.


Zero Bond: Private members club NYC

A place like no other

Cowshed

Designing a club experience for beauty

Christian Louboutin Flagships

Designing an iconic global branded footprint

Why fashion is in danger of not being in fashion: Julie Oxberry, Group CEO and Co-Founder of Household

How did I come to find the BBC World News rifling through my singularly unimpressive wardrobe at home?

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Today we are 17 and we’re feeling supercalifragilisticexpialidocious. The magical, futuristic world created by NFT artist @blakekathryn just says it. As we get joyous about our birthday and the easing of lockdown, we feel re-energised and exhilarated to participate with people and places as well as our new digital worlds. We are excited to share our new projects set to launch this year that have been keeping us busy. Thank you to everyone who got us here. It’s time to kickstart a year of incredible 360 brand experiences in retail and hospitality. Spit spot. Things you can do at 17. ⁃ Drive a motor tricycle ⁃ Buy your own lizard ⁃ Fly a helicopter ⁃ Practice magic outside of Hogwarts ⁃ Revel in the fact that 17 is the least random number
@anotherplacehotels is part of the BBC Two programme, Interior Design Masters. The final episode coincides perfectly with #NationalBedMonth, as the aspiring designers get the chance to reimagine a bedroom in tonight’s finale. Join us in tuning in at 8pm to see how they get on.
Our challenge for @anotherplacehotels was to set the benchmark for a rural retreat, where nature connects to the guests’ experience. Everything the guest touches is designed to embrace nature and embody the ethos of relaxed living. We designed a rich palette drawn from landscape tones and changing seasons to mirror the visual emotion of the Lake District throughout the hotel spaces, for a truly unique experience.
Congratulations to our wonderful client Another Place, The Lake for being voted as one of ‘The Best Hotels in the UK 2021’ by @condenasttraveller. We partnered with @anotherplacehotels (sister brand to @watergatebay also designed by Household) to design its first hotel in the heart of the Lake District. Together, we created a haven for active relaxation, the perfect escape for guests to get as close to the breathtaking landscape as possible.
Today we’re celebrating International Women’s Day. The theme for this year is #ChooseToChallenge. We can all take individual action to challenge and call out gender bias and inequality to make the world a safer, more inclusive place. From challenge comes change and we will be raising our hand up high in solidarity, support and action. #IWD2021 Artwork created by Kirsty Gordon.
Happy Chinese New Year! 2021 marks the Year of the Ox, an animal that symbolises strength, determination, honesty and hard work. After the challenges of 2020, we think these will be important characteristics for the year ahead. This sketch of Chinatown, London by our wonderful Creative Director Siu-Lan Choi is a happy celebration and a look forward to the energy and optimism that lies ahead. We wish you all a happy and prosperous 2021.