We are a brand experience design agency defining and designing a new era of customer experience for the Participation Generation – physical and digital experiences people enjoy getting involved in.

We help brands meet the needs of customers by creating end-to-end customer journeys with thoughtful human touches.


Zero Bond: Private members club NYC

A place like no other

Cowshed

Designing a club experience for beauty

Christian Louboutin Flagships

Designing an iconic global branded footprint

Speedread: Travel brands pivot to luxury food experiences to encourage premium flying

This week, we focus on airlines allowing local customers to experience premium class - on the runway and at home

Search news

Follow us on Instagram
@zerobondnyc – A place like no other ⠀⠀⠀⠀⠀⠀⠀⠀⠀ ‘The essential gathering place for the free-spirited and the change makers’ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Proud to be part of the team and creation of private members club, Zero Bond, NYC ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Watch this space ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ #HouseholdUSA #participationgeneration #luxurybranding #hospitalitybrands #brandexperience
We’re beyond proud to announce that our brand experience creative idea, the ‘Little Reset Brewing Co.’ is amongst the brilliant winners of @createthegreatreset – a creative industry movement led by the Purpose Disruptors to embed the positive environmental shifts that have happened during lockdown. Winners were chosen from more than 200 entries from over 30 agencies and freelancers, which were judged by @newblood_dandad. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ More to follow – in the meantime check out the coverage on @campaignmagazine. #createthereset
Beyond proud and excited to be shortlisted in @createthegreatreset’s ‘most important brief we will ever work on’. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ We’re committed to playing our part in the collective effort towards sustainable change, and we know we can drive behaviour through creativity that’s built around action. Judging happens this weekend by @newblood_dandad. Good luck to all. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ #createthereset #lotsoflittleresets #sustainableaction #creatives #designinspiration #brandexperiencedesign
Starting today, IKEA is hosting its action-orientated One Home, One Planet summit, virtually. Over the next two days, the event will bring together thought leaders from different fields, including our very own Group Strategy Director @michelledp to discuss how we can take action to tackle the climate crisis, inequality and resource scarcity. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ The summit couldn’t have come at a better time as we’ve experienced large shifts in the way we live during lockdown. It’s now vital to understand the role we play in creating a better everyday life for all. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ #OHOP #peopleandplanetpositive #creativesforgood #sustainability #creativesforclimate #ikea
@theofficialselfridges is on a mission to change the way we shop for better with the launch of its new sustainability initiative Project Earth. We love how the brand is inspiring positive change and is making sustainable choices easier for its customers in store. Customers can rent outfits from Hurr Collective, browse Prada’s sustainable fashion collection at the Corner Shop and give damaged items a new lease of life at its Repair Concierge. We’re looking forward to visiting next time we’re on Oxford St!
Our theme for August is Re-engage. This month we’re hunting for different ways brands are embracing innovation to re-engage customers post lockdown and draw them back to stores, restaurants and hotels. We’re liking the @burberry partnership with Tencent Technology, a new ‘social retail store’ format in Shenzhen, China. The store uses a custom WeChat mini-program, where shoppers are rewarded for engaging with exclusive perks.