We are a brand experience design agency defining and designing a new era of customer experience for the Participation Generation.

Amazon

A digitally-powered shopping experience that comes to you

Watergate Bay

Redefining the hotel experience as a haven for active relaxation

Ludlow Farm

Building a farm brand

Cowshed

Designing a club experience for beauty

Charlotte Tilbury

Revolutionising how women buy make-up

We are a brand experience design agency defining and designing a new era of customer experience for the Participation Generation – physical and digital experiences people enjoy getting involved in.

We help brands meet the needs of customers by creating end-to-end customer journeys with thoughtful human touches.


MENY Oslo City

A tailor-made convenience store

Welltodo.com monthly column: How brands are innovating retail post-lockdown

We examine three key areas retailers are innovating to entice shoppers back to stores

Amazon Digital Play Park

An Amazon digital play park just for kids

Speedread: Resale market set to boom and boost the circular economy

This week we focus on brands creating new digital platforms and physical experiences to resell their previously owned products

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Beyond proud and excited to be shortlisted in @createthegreatreset’s ‘most important brief we will ever work on’. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ We’re committed to playing our part in the collective effort towards sustainable change, and we know we can drive behaviour through creativity that’s built around action. Judging happens this weekend by @newblood_dandad. Good luck to all. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ #createthereset #lotsoflittleresets #sustainableaction #creatives #designinspiration #brandexperiencedesign
Starting today, IKEA is hosting its action-orientated One Home, One Planet summit, virtually. Over the next two days, the event will bring together thought leaders from different fields, including our very own Group Strategy Director @michelledp to discuss how we can take action to tackle the climate crisis, inequality and resource scarcity. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ The summit couldn’t have come at a better time as we’ve experienced large shifts in the way we live during lockdown. It’s now vital to understand the role we play in creating a better everyday life for all. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ #OHOP #peopleandplanetpositive #creativesforgood #sustainability #creativesforclimate #ikea
@theofficialselfridges is on a mission to change the way we shop for better with the launch of its new sustainability initiative Project Earth. We love how the brand is inspiring positive change and is making sustainable choices easier for its customers in store. Customers can rent outfits from Hurr Collective, browse Prada’s sustainable fashion collection at the Corner Shop and give damaged items a new lease of life at its Repair Concierge. We’re looking forward to visiting next time we’re on Oxford St!
Our theme for August is Re-engage. This month we’re hunting for different ways brands are embracing innovation to re-engage customers post lockdown and draw them back to stores, restaurants and hotels. We’re liking the @burberry partnership with Tencent Technology, a new ‘social retail store’ format in Shenzhen, China. The store uses a custom WeChat mini-program, where shoppers are rewarded for engaging with exclusive perks.
77% of people think it is the creative industry’s responsibility to encourage people to behave more sustainably (OnePulse, 2020) ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ Our designers have pledged their support for The Great Reset campaign by Purpose Disruptors. The creative industry movement aims to embed the positive environmental shifts that happened during lockdown into our society as ‘the new normal’. #createthereset
The word is Reset. ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ July is about feeling the flow of new and next and where our energy and ideas will come from to do what is needed to make a difference. First up is our wonderful client @anotherplacehotels special edition journal with @ernestjournal for curious minds, slow adventure and reconnecting with nature. Good days ahead. #ParticipationGeneration #brandexperience #peopleculture